Draft — review with counsel before launch.
1. What We Collect
When you place an order or create an account, we collect: your name, email, shipping address, phone (optional), order contents, payment method choice, and basic technical data (IP address, browser) for security and fraud prevention. We do not store full payment card numbers — payments are handled by our payment processors.
2. How We Use It
- Fulfill and ship your order
- Send order confirmations, shipping updates, and customer service emails
- Detect and prevent fraud and abuse
- Comply with legal obligations
- Improve our site and product offerings
3. Sharing
We share data only with the service providers needed to run our business: payment processors, shipping carriers (Shippo, USPS, UPS, FedEx), email delivery, and analytics. We do not sell your personal information.
4. Marketing Email
If you opt into marketing email, you can unsubscribe at any time using the link in any marketing message. Transactional emails (order confirmations, shipping updates, password resets) are not optional while you have an active order or account.
5. Data Retention
We retain order and account records for as long as needed to provide service and meet legal requirements (typically 7 years for tax and accounting). You can request account deletion at any time.
6. Your Rights
Depending on your jurisdiction (GDPR, CCPA, etc.), you may have the right to access, correct, port, or delete your personal information. To exercise any right, email info@emulouslabs.com.
7. Cookies
We use a small number of essential cookies for the shopping cart, age gate, and session state. We do not use third-party advertising cookies.
8. Security
We use industry-standard encryption (TLS) in transit and access controls at rest. No system is perfectly secure — please use a strong, unique password for your account.
9. Children
Our site is not directed at anyone under 21. We do not knowingly collect information from minors.
10. Changes
We may update this Policy. Material changes will be reflected by the "Last updated" date above and, where appropriate, by email notice.
11. Contact
Questions? info@emulouslabs.com